Work Experience

Summers of 2019 and 2021, fixed-term contract from january to july 2023

Back-office employee in the e-payments department

Bforbank, La Défense, France

• Analysis and reimbursement of card frauds
• Manual input of money transfers data into the bank’s database
• Cancellation, hold, orders and upgrades of clients credit cards

2020-2022

Phone customer service and office employee

Régie de l’assurance maladie du Québec (RAMQ), Québec City and Montréal, Canada

• Responding to calls from insured persons, answering their inquiries or transferring them to the adequate department
• Renewal and replacements of health cards
• Updates to insured persons’ files : address, contact information, marital status,etc.
• Pre-covid : taking photos of insured persons for their new health insurance cards
• Managing mail to and from deceased insured persons’ life insurances